Become a Customer/FAQ

We welcome new accounts and are happy to be of service.

To download and print the forms required to purchase flowers from Rokay Floral click on the links below.

Sales Tax exempt form- PFD

Customer Application- PDF

Credit Card Authorization – PDF

We are wholesale only to the trade and will not sell to the general public or Non Floral businesses.

All new accounts are COD.

FAQ

Do you sell to the general public?
As a wholesale florist, we sell to trade only – floral professionals with a resale license and Valid Sales tax exempt number. If you are perusing our site and like our flowers and are not a floral retailer please ask your local floral provider about whether they sell our products.
DO YOU CHARGE SALES TAX?
There is no sales tax with a valid and applicable resale license.
HOW DO I PLACE AN ORDER?
There are several ways you can order with us. If you live near one of our locations you may visit, call or fax in an order. If you are outside a location radius you may place an order either through a floral sales professional by phone, fax, email. Please contact us with any questions.
IS THERE A MINIMUM ORDER?
There is no minimum order when shopping at one of our locations.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
While Rokay Floral does fill same-day and same-week orders, we strongly encourage our customers to place orders in advance. More lead time always translates into a greater ability to source flowers precisely in accordance with your needs
WHAT IS YOUR CREDIT/RETURN POLICY?
Credit requests must be made within 24 hours of receipt of product and should be accompanied by photos demonstrating the problem and number of stems impacted. We may require the return of products.
DO YOU SELL FLORAL SUPPLIES?
We carry a basic line of floral supplies at our Battle Creek location.